Shipping Policy

At Pug's Passable Products, we aim to ensure a smooth and reliable delivery experience for every order.

Shipping Area

Our primary shipping service covers Texas, including major cities such as San Antonio, Austin, Dallas, Houston, and surrounding areas. We also offer standard shipping to most locations within the continental United States.

Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Processing may take slightly longer during weekends, holidays, or periods of increased order volume. Once your order has been prepared for shipment, it will be handed over to the shipping carrier.

Shipping Time
Estimated delivery times generally range from 5–10 business days, depending on the destination and carrier logistics. Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or local transportation issues.

Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment through the carrier’s tracking system.

Lost Package Policy
If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members or neighbors and contact the shipping carrier. If the issue remains unresolved, please contact our support team at (210) 634-0818 so we can assist in reviewing the situation and helping determine the next steps.